Sometimes when we write about analytics, machine learning and AI, it’s challenging to come up with concrete use cases. That makes it harder than it should be for readers to grasp the power of these technologies. And that’s a shame, because it makes AI seem ethereal rather than useful or easily understood.
But every so often I am reminded that when one needs use cases, one need look no further than ERP (Enterprise Resource Planning) software. Sometimes ERP is disparaged as mundane. In reality, ERP is what makes businesses run, and when cool technologies are applied to ERP, their impact can be huge, and their value becomes crystal clear.